At Amoura, your satisfaction is our priority. We proudly offer authentic, premium Moroccan products imported directly from their original sources. Every order is carefully inspected before shipping, ensuring you receive the quality you deserve.

We guarantee your right to return or exchange any product purchased from our store under the conditions below.

Cases Eligible for Return or Exchange

You may request a return or exchange if:

• You received a damaged product.
• You received a missing product.
• You received an incorrect product.
• You used the product and found it does not match the description on our website.

Note: Products must remain in their original condition, except when limited use is required to check if they match the description.

Steps for Return or Exchange

1. Send a clear photo or video showing the issue within 48 hours of receiving your order.
   
2. Our team will review your request and respond within 3 business days with approval or rejection based on the case.
   
3. If approved, we will arrange a courier within 4 business days to collect the product.
   
4. If the issue is confirmed—such as receiving a product different from what was described—you will receive a full refund.
   

Important Notes

• Amoura is not responsible for personal expectations not mentioned in the product descriptions.
• Please perform a skin sensitivity test before using any cosmetic product.
• Amoura is not liable for allergic reactions of any kind. We recommend applying a small amount on a small area of skin before full use.