Return & Exchange Policy

At Amoura, we guarantee our valued customers the right to a full return or exchange for all products purchased from our store.
We take great pride in offering authentic, premium Moroccan products imported directly from their original sources, and we carefully inspect each order before shipping to minimize any potential issues.

Cases Eligible for Return or Exchange

You may request a return or exchange in the following situations:

You received a damaged product.

You received a missing product.

You received an incorrect product.

You used a product and found that it does not match the description provided on our website.

In all cases, the product must remain in its original condition (unless usage was necessary to identify a mismatch with the description).

Steps for Return or Exchange

Send a clear photo or video showing the issue within 48 hours of receiving your order.

Your request will be reviewed, and you will receive a response within 3 business days, either with approval or rejection depending on the case.

If approved, a courier will be arranged within 4 business days to collect the product.

If it is confirmed that the product received is completely different from what was described, you will receive a full refund.

Important Notes

Amoura is not responsible for any personal expectations regarding product use that are not explicitly stated on our product pages.

Please perform a sensitivity test before using any cosmetic product.

Amoura is not responsible for any allergic reactions that may result from product use, and we recommend testing a small amount on a small area of skin before full application.